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Beachbody

 

Candace Feldman

Independent Team
Beachbody Coach

310-279-7899

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Beach Body

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Frequently Asked Questions

The following is an Agreement between you and Ray of Light Natural Beauty which governs the use of this web site and any web page which is a part of this web site and your purchase of any product or service through the use of this web site. Your purchase of any product through the use of this web site constitute your acceptance of the terms and conditions of this Agreement. You understand and acknowledge that your use of this web site and your purchase of any product through the use of this web site are conditioned on your prior acceptance of the terms of this Agreement. You agree to use this web site solely in accordance and compliance with the terms of this Agreement.

Ray of Light Natural Beauty, reserves the right, in its sole discretion, to modify and amend this Agreement in any manner at any time by posting a change notice or new agreement on Ray of Light Natural Beauty.com. Your continued use of this web site and the purchase of any product through the use of this web site constitute your prior acceptance of the terms of such change notice or new agreement.

Customer Service

We have attempted to cover every issue our customers may have in the information provided here. If you don't find the answer to your question, please e-mail us, and we will do our best to reply within 24 hours.

Our Customer Service Team

  • Exemplary Customer Service. We pride ourselves on providing our customers with the best service possible.
  • Your credit card information is secure.
  • We ship within 72 hours of receipt of your confirmed payment.
  • We will find replacements for sold-out pieces.

Secure Shopping


We take security issues very seriously at Ray of Light Natural Beauty. Your privacy with regard to personal information and credit card information is our promise to you. With that in mind, we have taken every precaution to ensure your security.

We are digitally certified for the safest handling of secure data. Our encrypted payment processing is considered safer than using a credit card in a restaurant. Ray of Light Natural Beauty has taken every measure to ensure your security. And we NEVER, EVER sell our customer list to other vendors.

If you are still hesitant to place your order online, please call us at 831 236-8698 or 310 279-7899 to place your order by phone.

Shipping

Your package will be shipped via the US post office. If you have any special shipping requests like having us ship your item(s) to another person, please enter these in the Comments Box at check out.

Shipping costs vary per weight and dimension; however to make it generic, we have calculated the shipping as follows:

  • Express Delivery (not all States are guaranteed overnight delivery - 1-2 days guaranteed): $25.00
  • Priority Delivery (2-3 Days) $7.95
  • First Class Delivery (3-5 Days) FREE
  • International shipping will be a minimum of $30.00
  • If you have any special shipping requests, please enter these in the Comments Box on the Check Out form while ordering.

Out of Stock Items

Though we strive to keep all items in stock that are offered on our web site, we may occasionally sell out of a discontinued item before we are able to take it off of the website. If this happens, you will not be charged for it.

Return Policy

You will receive the exact item as is pictured on our online store. We take tremendous effort and pride in describing and photographing the item you are purchasing. Your selections will all come in beautiful gift boxes and ready for gift giving.

We accept returns for store credit only. You must notify us within 72 hours of receipt of item (s) of your desire to exchange your item (s) for us to accept the returned item. The item (s) you want to exchange must be mailed back to us within 3 business days after notification. We take great care in sending you items in perfect condition. Items to be exchanged must be sent back in the exact condition as you received them to qualify for an exchange. Custom made items are exempt from returns.

Wholesale Accounts agree to the same policy in regards to returns as our retail customers. Returns will be accepted within 5 days from delivery for store credit only. Items will not be accepted that are not returned in the same condition as received. Custom made items do not qualify for returns and all sales are final.

Privacy

Ray of Light Natural Beauty is committed to protecting the privacy of our customers. We will only collect information from you that is needed to process your orders or to provide you with a more convenient and complete experience through announcements via email. We reserve the right to make any changes to our privacy policy, and will provide notice of any changes in this information section of the web site.


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